Transform your business
The right way,
with someone who sees the cracks
before they form.

Making AI work for, and with, humans.

As you consider what your next transformation actually requires, you'll find the answer keeps coming back to the same place: the intersection of people, process, and technology, handled by someone who has been in every seat at that table.

You're already talking to my work. The AI assistant on this page was built by me, the same way I built the automation that saved a RegTech startup 35+ hours of admin every week. Ask it anything.

See the results ✦ Ask me anything

The patterns only become clear once you've seen them from every angle.

What I Do

The problems I'm hired to solve.

Notice which one matches what's not working for you right now.

Process Automation
Your team is spending hours on work a machine should be doing.
AI Implementation
Your support team is buried in repetitive tickets. GenAI can read, respond, and resolve the ones that should never reach a human.
Operational Excellence
You are scaling faster than your processes can hold together.
Self-Service Platform Design
Your users can't find what they need, so they call someone instead.
Change and Adoption at Scale
You have deployed new technology. Your people are not confident with it yet.
$
Commercial Intelligence
You are evaluating vendors or building a business case. Your advisor has done both from the other side of the table.
90%
Workload Reduced Through Automation
40K+
Suppliers Supported at Global Scale
30%
Inbound Queries Deflected
48hrs
Resolution Time, Down From Weeks

Real Results

Want to reduce costs, automate processes,
and increase customer satisfaction?

Here is what each one looks like when delivered.

Supplier Experience Automation
Seven processes became one 10-minute daily automation. The result: 90% FTE savings, 50% reduction in customer issues, and measurably higher satisfaction, sustained year on year.
AI Agents on the Support Desk
GenAI deployed to read, respond to, and close the 15-20% of tickets asking templated questions. The AI updated the CRM as a human agent would. Real agents cleared the backlog and focused on complex cases. Three FTEs freed in the MVP phase.
Onboarding Automation
Supplier onboarding time reduced from weeks to 5 to 7 days through an automated onboarding tool with multiple system integrations. Less friction at exactly the point where first impressions are made.
Self-Service Portal Design
Built a structured self-service portal with hosted training videos, documentation, live invoice status lookup, smart triage chat escalating to human agents, and in-portal ticket management. Inbound queries dropped 30% in year one.
Process Compliance Program
The "Do the Right Thing" program embedded compliant controls across internal and external user communities. Onboarding time reduced. Compliance improved. Risk reduced without making it feel like a policy exercise.
Analytics and Reporting
Data-driven analysis uncovered working capital leakage, on-time payment gaps, and process failures that had become invisible. Each finding became an automated solution designed to prevent recurrence.

Results like these don't come from one skill set. Here's the range behind them.

The Full Picture

Every seat at the table.

When you see the environments I've worked across and the roles I've held, you start to understand why my solutions land, the KPIs move, and the persistent issues you had, stop.

Environments
Software Startups
First seats
Enterprise Software Vendors
SAP, Oracle
Government and Enterprise
Regulated work
Global Energy Corporation
7+ years
RegTech Startup
Current
Functional Expertise
Web Design
Where it started
Config and Deploy
Hands-on build
Pre-Sales
$10M+ deals
Change and Adoption
10K+ users
Operations Leadership
40K+ suppliers

Most consultants are deep in one stage. My experience spans all of them, which is why I tend to spot the problems that slow other engagements down before they cause damage.

Every role taught me something different. Some of those lessons made it into print, and onto the mic.

DL
Debra's AI Assistant
On Duty
Hi, I'm Debra's agent, built by Debra.

I can brief you on her results, match her experience against a role you're hiring for (just paste the ad), or point you to her published work. What would you like?